What our Customer's Say

1st May 2022
Absolutely delighted with the purchase and already using the pattern to knit up some lovely thick merino wool.  Website was easy to navigate, purchasing easy and the item arrived quickly and well packed. Definitely going to be back, both to website and to shop when we get back up North again!

30th April 2022
Yes, everything is fine. Really pleased and arrived quickly, thank you XX 

25th April 2022
What can i say? Have used your online shop now for the last year (maybe longer). Every time delivery is quick and the wool is lovely quality. You are definitely my go to place. Looking forward to visiting the shop one day.

28th March 2022
Thanks once again for a very efficient service. Also Sue is always most helpful about any queries l might have regarding suitability of a different yarn to use with my chosen pattern. 

15th February 2022
"Excellent" Product arrived very well packaged and promptly. Item was exactly as shown online. Would definitely recommend, and will use again.

14th February 2022
Thank you for Yr prompt service, received delivery of my wool this am. Excellent.  Appreciatively yrs.

11th February 2022
"Beautiful jacket pattern" Excellent service. Pattern arrived in a protective envelope so absolutely pristine. Would shop here again

22nd January 2022
Thank you for your usual swift service in sending my recent order.  I am now starting on my new year projects. This wool King Cloe Cherish I have not used before and I am enjoying seeing how the random colouring works.

23rd December 2021
Hi Sue, I just want to thank you so much for sending my order so quickly  (3 balls of Sirdar Jewelspun). The yarn looks fabulous and I can't wait to get started knitting! Your prompt postage means I will have some lovely knitting to do over the Christmas period. Thanks again and the very best to you and your loved ones this Christmas.

19th December 2021
"Sooo Soft"  This is the second item I have knitted in Driftwood. It knits beautifully to tension, is so soft. Even after several washers it still looks gorgeous, and always gets comments when I wear it.

10th December 2021
"Excellent service"  Sue was extremely helpful in ensuring that we got exactly what we wanted. Delivery was very quick.

16th October 2021
Thank you for posting these socks. The help and service both in the shop and by post is first class. I look forward to dealing with you in the future. Thank you.

1st October 2021
"Knitting Pattern" I haven't used the pattern yet but it looks very nice. Arrived on time with good delivery details via email. I will use Cottontails again in the near future.

28th September 2021
"Great service" Quickly dealt with my query and posted out same day. Definitely would order from them again. Thank you Jane

26th September 2021
I was very pleased with your service and love the pattern. Thankyou 

19th September 2021
I received the "Twenty to Knit" Teddy bear books within 48 hrs of ordering - one book was for a friend (she's happy) and I started my first Teddy within the same day!  Such excellent and friendly service. Sue never disappoints with support and advice if it is ever required. 

19th September 2021
Fast delivery, good quality of item. good value for money.

15th September 2021
Hi Cottontail Craft, I live in Bristol but was recently on holiday in Yorkshire. I dropped into your shop as a friend recommended it (she had been to a wedding in Settle pre-Covid). I was able to get what I needed following advice from the lady in the shop. I am new to crocheting after years as a knitter. Afterwards I was looking to buy a couple more items on line from the same range (both the yarn and the lovely crochet hooks) and your name popped up. So I decided to buy (more than planned!!!) from you, as a small retailer, rather than from a bigger chain. Very pleased with my purchases- still early days on crocheting! Hope to drop in again when I am next in your part of the world! Take care and stay safe.

13th September 2021
My order arrived safely this morning and I'd like to thank you for your excellent service, prompt delivery and the little gift you included. What a lovely surprise, I shall definitely order from you again.

11th September 2021
Thank you for my recent purchase, arrived in good condition and very quickly. Will use Cottontail Crafts again for wool, good value for money.

22nd August 2021
Thank you so much for the beautiful Christmas panel, and the fast and efficient service. I was greatly impressed, and know it will be enjoyed by the recipient in due course when I’ve completed sewing. It is intended as a gift. I have doubt I will visit your site again.

28th July 2021
My recent order was everything I needed and more, the customer service was exceptional and nothing was too much trouble. All items are great and will certainly buy from again in the future, very pleased to find this company.

7th June 2021
This was my first order from Cottontail Crafts. The service was excellent with Sue calling me to clarify the details of my order and ensure that I got what I needed. The delivery was quick and the package was beautifully wrapped. Thank you! 

21st May 2021
As always, my goods arrived safely, speedily and well packaged.    In fact, the Fjord wool purchased, I was fascinated by the colours and started a pair of mittens that evening. Finished over 2 days, knitted up quickly and it was great to see colours emerge.    Sue is such a caring person, and always on hand to help with problems arising from any of the products she sells,  helping crafters relax and enjoy.  I shall be back! 

8th May 2021
My wool arrived today.  What an amazing service - thank you so much.  I am really pleased with the colour.  As it turns out it is more what I had in mind, so I'm glad there was not enough of the Tiree! Looking forward to getting started on my cardigan and to ordering from you again.

22nd April 2021
"Fat quarter floral Black 391" This and all four I purchased recently were of very good quality. My online order was despatched same day, a superb service. Also a hand written note on the bottom of invoice makes Cottontail a very personal service.

19th April 2021
Thanks for the extra wool and how delightful to have a personal msg from you. The dye lots did match!

7th April 2021
I'm so enjoying the Cherish DK wool recently purchased. Soft and so easy to knit.     As always, the parcel arrived promptly and so well packed.    Sue is such a caring person and it is always a great pleasure shopping with Cotton Tail Crafts, knowing that should I need help with a project, help is at hand.  Thank you and I'm already thinking of my next project! 

5th April 2021
Very pleased with my order. No problems in getting it from start to finish. Thank you so much. Would definitely recommend

29th March 2021
Excellent service once again and Sue as usual was most helpful so glad l have found a reliable and helpful web site to obtain wool during these different and difficult times. Hope one day l might even be able to visit the shop   

27th March 2021
I love using Cottontail Crafts, there are very competitive price wise, dispatch is quick, most orders same day. I also know from previous experience when something I've ordered has been out of stock you get a very nice phone call apologizing and asking if you wish to wait for it to come back into stock, an offer of an alternative or your money back. Love using small businesses much more personal and efficient than big companies.

25th March 2021
Can I just say thank you for your prompt attention to my orders during the last year. Knitting has been my lifesaver during the pandemic and you have been lovely to deal with. I hope some day to come and visit your shop. I hope you and yours are safe and well.

25th March 2021
Throughout the lockdown I have been able to work on my projects because you have been helping me get my wool. In this lockdown I could not get out and garden so crochet filled my time. I am on lockdown blanket 3 now. Thank you! 

23rd March 2021
Definitely enjoyed shopping and talking with you. Many thanks for 5 star service. 

20th March 2021
Thank you so much Sue for the fabulous parcel which arrived safely yesterday. Thank you too for the little bag to help me with the design for using the decorative zip. That is really kind and I'll have a play this afternoon I think. Once again thank you for your enthusiasm and for being there.

18th March 2021
"Great" The wool is lovely. The service from Cottontail was second to none. Quick delivery and very helpful staff.

16th March 2021
Really nice yarn to knit with, lovely feel and my friend who I knitted it for is delighted with her new warm and cozy jumper. Exceptional service from Sue also - ordered Midnight, despatched by 9.30 and delivered 48hrs later. Brilliant!

15th March 2021
Excellent service once again and Sue is so helpful. Thanks once again. Helps to keep one sane during lockdown ��‍♀️

13th March 2021
I was very impressed with the service I received from Cottontail Crafts. Prompt replies to emails and helpful comments. Also quick delivery. Would definitely use you again.

4th March 2021
My recent order arrived safely and so well packed.  Always so happy shopping with Cotton Tail Crafts.  Using their website is easy and so much choice whatever the craft chosen to do. Sue is always an enormous help and full of inspiration.

3rd March 2021
"Beautiful Yarn" This yarn is joy to knit with. Very soft and gives excellent stitch definition. The colours are rich but delicate. It was delivered very promptly with no excess packaging and it helps support a small rural business. What's not to like?

28th February 2021
So glad to have Cottontail Crafts to provide me with my craft materials. It is easy to order on line and collect from the shop which is a quick method of getting the items one needs.  Very much appreciated.

26th February
Many thanks for sorting out my recent order. As usual it was dealt with promptly and quickly, thanks also for the follow up call to answer my query. I’ll need some buttons soon and some more wool, I love looking at your website! Many thanks (Again)

25th February 2021
Thanks as always Sue for the speedy service and advice and for the extra crochet hook! Very kind.

21st February 2021
Thank you for the quick well packed delivery of the wool order. I am enjoying getting on with my knitting project. Look forward to ordering again from you in the future!

15th February 2021
Just to say thank you for your very efficient service. I have just received the wool and am very pleased with it.

11th February 2021
These were the 9th pair of woollen socks I’ve bought from you since we discovered them in the summer. They are amazing, they haven’t left our feet all winter! We wear them all the time and we call them “magic socks”!! The service from Cottontail Crafts was excellent, the updates on the progress of the order were speedy and the socks were delivered really quickly. I know they will be appreciated for my daughters birthday.

7th February 2021
Thank you Cottontails! I have made some lovely presents in the form of bags with the material. I am new to sewing but so enjoying it. The fabric and your quick service is great.

5th February 2021
Absolutely brilliant service offered by Sue. Very quick and efficient as well as being very helpful and obliging. Thanks Sue.

5th February 2021
Good service would recommend. Delivery arrived quite quick after order and the product was just described

4th February 2021
I recently ordered some Snuggly Peter Pan wool from you and just wanted to say a huge thank you for your incredibly quick and efficient service. In these strange and challenging times, all too often there is the attached message ” deliveries may be disrupted due to Covid!”, 
therefore it was so refreshing to experience such a prompt and effective delivery. I live in Otley so not too far away from Settle and when we return to a more normal way of life, I look forward to popping up for a browse! Thanks once again.

4th February 2021
My recent shopping experience was very good, products arrived quickly and as ordered. There was a wide choice and I found what I wanted easily. It was my first purchase from you but unlikely to be the last. Thank you.

3rd February 2021
"Excellent service" Very impressed with the speedy service especially with the current situation. Also very pleased with the goods. Thank you.

2nd February 2021
Hi Sue, Thank you for the lovely material, arrived so promptly and beautifully wrapped. Many thanks

2nd February 2021
Once again, my order arrived within two days.  The new Hayfield DK wool I ordered is great.  Such lovely colours to brighten our days and great value.  I never hesitate to order from Cotton Tail Crafts, nothing is any trouble and using their website is easy and fuss free.

2nd February 2021
I ordered the wool to help me complete a project, having been unable to find any locally. The service was speedy and I received the wool within the expected time. I will definitely use Cottontail Crafts again.

31st January 2021
"Excellent service" Couldn’t ask for better service. Thank you. Original plans to collect were hampered by snow and Sue was very accommodating when asked to change to postal delivery. Goods arrived in good time and were well packed to protect pattern and yarn from damage in transit. Have recommended Cottontail Crafts to friends.

30th January 2021
"Great service" Really good service, pattern arrived well packaged, in perfect condition.

28th January 2021
Thank you so much for not only having the knitting wool I needed in stock but also for sending me my order more promptly than I had expected considering the difficult times we are living through. I had decided to knit my daughter a shawl for Christmas based on a baby blanket pattern. However it soon became very apparent that I had seriously misjudged not only how long it would take me to knit but more importantly, how much yarn I needed. Worse was to follow when I discovered that the King Cole Bramble (Loganberry) I  had chosen, was seriously out of stock ... everywhere! I despaired! Then by chance, I saw your website and couldn't believe my luck when I was able to purchase two balls. These arrived just as I was coming to the end of my original purchase. Thanks to you, I now have a fighting chance of completing my daughter's gift, albeit a little shorter and a little later than at first envisaged, in time for her birthday! So, once again, thank you very much. I now have your website bookmarked into my favourites and definitely hope to be back.

28th January 2021
Thank you for a great service, with my order received in an expected timeframe.  I am now following you on Facebook. Many thanks.

25th January 2021
Hello Sue, The above order arrived today, and I would just like to thank you for your efficient service.  It was brilliant. I do appreciate people that look after their customers. Look forward to ordering again in the future. Many thanks

25th January 2021
Order arrived within 3 days , so very pleased . Knitting away the hours , so will be placing another order soon. Thank you

24th January 2021
It was great! Arrived sooner than expected, I haven't used it yet but looking forward to it  and be sure to use you in the future.

24th January 2021
Thank you for the very speedy dispatch, it arrived on Friday and my project is now underway.

24th January 2021
It was great!  Very pleased with everything.  Thank you.

22nd January 2021
"Fantastic service" Very quick service. Needed some more wool to complete my jumper and within a few days the wool arrived.

19th January 2021
Many thanks for my order which arrived yesterday. Very pleased with my wool and the excellent service, will definitely use you again. 

13th January 2021
"Review of socks" Nice and cosy and he likes the cushioning. I was pleased they were sent so quickly. Thank you

13th January 2021
"Lovely yarn, prompt delivery" This yarn has a lovely texture, and the colour is fabulous. Purchase was easy and delivery prompt. Very happy customer

10th January 2021
Hi just to say the service was  excellent and look forward to using you again. 

31st December 2020
The knitting kit was very easy to find and order...and it arrived well packaged and presented very quickly and was just lovely and made the perfect gift for our friend who enjoys knitting, but needs encouraging to do more

28th December 2020
As always, such fantastic service received from Sue.   My order arrived speedily and safely.  No order is too small for Sue considering all the difficult circumstances we all have to endure. If it was not for crafting during these times, my sanity would have completely gone! Wishing all crafters a much better year in 2021, we do not know what is ahead of us - but at least we can have a big stash of things to do, thanks to Cotton Tail Crafts xx

21st December 2020
Hi, thanks so much for the speedy delivery.  Ordered Friday 18 December arrived this morning, Monday 21 December. Amazing service.

13th December 2020 
Once again incredible service! Nothing was too much trouble for Sue.  I needed some help matching a knitting pattern with suitable wool and the advice from Sue was really helpful.  Once I placed the order, I sat back to wait for the delivery, which I expected to take up to a week.  I got very prompt notification that the parcel had been dispatched and it arrived a couple of days later. It's the personal touches that make all the difference.  I didn't feel I was just another customer, I felt Sue really wanted to help. I'll be back.

8th December 2020
"Looking for this pattern for a long time" I lost my copy. The instructions easy to follow. The pattern arrived crease free and quick service as well.

7th December 2020
Absolutely excellent service.  I placed my order and received an email within minutes advising me my order was ready. Thank you, Sue.

3rd December 2020
Efficient speedy service and good quality fabric with colours depicted accurately - Thank you. I don't usually do reviews as I don't like the format they usually take and find them frustrating.

3rd December 2020
Making two purchases recently has been for me totally successful in that products were available in less than 24 hours after ordering . Whilst the shop website is comprehensive , It isn’t ideal not to personally enter the shop to peruse goods but I fully understand the need to comply with Government rules.

30th November 2020
I so enjoy shopping for my craft materials from Cottontail Crafts. My recent order was dealt with so very efficiently,  came well packed and a very speedy delivery.  Crafting helps to keep a level head and relaxed during difficult times.  Thank you Sue and I will be back, no question.  

30th November 2020
I found your website whilst searching for yarn that was unavailable at one of the usual companies I’ve been using since taking up knitting through the lockdown.  So, was very happy to find the elusive yarn available and with excellent service and delivery.  So, I will definitely order in the future as prefer supporting smaller outlets like yourselves.

24th November 2020
Service excellent as was delivery will definitely use again soon. Thank you for the delivery which is now being knitted up by my mother!!

19th November 2020
Very quick service, will be shopping with them Cottontail Crafts again

14th November 2020
Not being able to visit Settle this year, but we hope to, and missing my favourite craft shop, I purchased some stash from Sue's website.  Disappointed? Never!  I saw Cotton Tail Crafts Facebook pages and made my purchases. Cross stitch kits, beautiful soft wool and patterns.  So quick and easy. The package arrived promptly and so well packed.  One or two items for Christmas presents.   I have yet to start on the wool but crafting does help in these strange times and Cotton Tail Crafts are thankfully on hand to help keep us sane!  I so hope to visit soon but if not, the website is to hand. Ordering by telephone is great as a friendly and helpful Sue is there to chat and help.  Keep crafting all! Xx

5th November 2020
Having placed my first ever order with you I would like to thank you for the speed in which my order was processed. I find it a little daunting to order on line as it is so difficult to ‘see’ what you are actually ordering, but I am absolutely thrilled both with the quality and the colour of the wool. I couldn’t gVe chosen anything better had I been in your shop in person. Thank you so much. I would certainly never hesitate to give you absolute recommendation.

3rd November 2020
Thank you for my order, so well wrapped and promptly delivered. Lovely material and colours as expected. Great to get emails informing me of pending delivery. I will be using you again very soon. Hope you survive yet another lockdown!!!

30th October 2020
My email enquiry regarding stock of the pom poms was answered quickly, followed by a prompt despatch of my order. It was great to receive email confirmation of both my order and also of the despatch of order. Great care was taken in the packaging, the Rico Pom Poms were carefully wrapped in protective padding, before being securely packaged. I am currently making winter hats for my granddaughters, which the Pom poms will finish off nicely.  Having stumbled across your company in an internet search, I am so glad that I found you, I will definitely purchase from you again and would have no hesitation in highly recommending you, your service was excellent. Thank you.

28th October 2020
Wool came quickly. It was exactly the match I was looking for. Cottontail were the only company I could find that had the discontinued stock. Company kept me up to date with my order process and delivery date. Would highly recommend them

23rd October 2020
Excellent service - very quick - received my pattern download within 30 mins of order. Will most certainly use again and have no hesitation in recommending to others.

13th October 2020
 I was delighted by your service how quick I received the wool and your prices for your items are very good ,  I will definitely buy from you again and I have forward your web site to a couple friends as well once again thank you .

11th October 2020
My order arrived quickly and well packaged. I was pleased to find a Sirdar pattern that I think has been discontinued. Great service 

8th October 2020
"Christmas Holly"  Very good quality material to work with. Plus the service I get from you is 5 Star as well.

2nd October 2020
The website was straight forward to use and I was very impressed to receive an e mail less than half an hour after ordering to say It was being despatched. The wool came promptly and was well packaged. Great quality wool. I will definitely order from you again.  Thank you

26th September 2020
The service received was excellent and my order was received quickly, I will certainly order from you in the future.

19th September 2020
Thank you so much, I received the yarn today. I'm so glad I found your site on the internet. Again thank you for excellent service.

17th September 2020
What can I say about my recent purchase?  Such fantastic service, as always.  Unfortunately, when placing my order, my system was misbehaving itself.  I had items in my basket but could not access again to add or complete my order and frustration was setting in!    No problem though after calling Sue!  She was able to get everything sorted immediately, even though the shop was busy. Order then completed and within a couple of days, my lovely Crofters wool arrived safely.  I couldn't wait to start unwinding to get started and it is really just so lovely to knit with.  I have no hesitation to recommend the yarn and definitely no hesitation in using Cotton Tail Crafts to anyone.  The customer service makes any crafter feel special.   Crafting of any kind, is very important in these troubled times and it always helps when a special person is able to help to relax.  Thank you.