Cancellation Policy

This Cancellation & Returns Policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

You can cancel your order before delivery and up to 14 calendar days after delivery. To do this, please e-mail us at: sue@cottontailcrafts.co.uk.

We will refund your money, including the original postage charges, within 14 calendar days of you returning the goods or providing evidence that they have been returned. Proof of Postage will be sufficient evidence of goods being returned.

If you only cancel part of an order, then we will not refund any of the original postage charges.

If you only cancel part of an order, the value of which has qualified you for free delivery of your original order, then you will become liable for a postage charge for your original order which we will deduct from the refunded value of the returned goods.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value. 

If you fail to return the goods, we will collect them and we will charge you the direct cost of collection.

If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we will charge you for the reduction in value. 

Cancelled goods should be returned to:  Cottontail Crafts, 16 Duke Street, SETTLE, BD24 9DN